SmartWitness Troubleshooting
Smartwitness cameras - NVS/Accessory camera not displaying
Steps: Model: CP4 Check the settings on the API, if the settings are right and if the accessory camera is still not reporting. We need to confirm if it's a camera issue or cable issue so that we can replace it accordingly. Inform the customer to ...
SW - CP4 Troubleshooting with LED Lights
Troubleshooting: The CP4 has a solid red light on as well as solid green and blue. o Solid red LED indicates that one of the connected cameras is not receiving view signal. Please check the camera’s connection. The CP4 red LED is blinking. o ...
Close SD door
Procedure: Please see the below image and ensure that the SD door locking switch is closed.
Unable to cancel video request
Solution: Once the initiated request has been canceled we cannot reload the page until the cross icon appears, as that is the confirmation for the cancellation of the request. If the cancel time response is more than 1 minute, please contact support.
Smartwitness cameras - NVS/Accessory camera not displaying
Steps: Model: CP4 Check the settings on the API, if the settings are right and if the accessory camera is still not reporting. We need to confirm if it's a camera issue or cable issue so that we can replace it accordingly. Inform the customer to ...