ZenduMaintenance - 'Disconnected from server' error message

This article explains how to troubleshoot your device when it there is an error message that states that it "disconnected from server" in ZenduMaintenance. 

Error message while trying to login to ZenduMA.

Steps

The above-mentioned error is usually reported in the chrome browser.
To verify whether its a browser issue, you can try accessing the application in a different browser (i.e Microsoft Edge, Firefox)
To fix the issue, you need to change the chrome settings. To change the chrome settings follow the below steps.
      1. Open chrome.

      2. Enter chrome://flags on new tab.

      3. Enter cookies on the search bar.

      4. Disable the  'SameSite by default cookies' and 'Cookieswithout SameSite must be secure' option.

      5. Click on the 'Relaunch' button on the bottom-right of the page to restart the browser.

         

Note: If the 'Relaunch' button is not clicked the changes won't be saved.

Make sure to click on the ' RELAUNCH' button to relaunch the browser once the changes are made

• Related Articles

• ZenduMaintenance - Filter WorkOrder based on status

  This article explains how to filter WorkOrders based on the status in ZenduMaintenance. Steps To view list of Work Order with their statuses,       1. Go to the ‘Maintenance’ tab       2. Click on the ‘Work Order’ tab       3. Select the status that ...

• How to export manual NVS and Media error report from ZenduCam.

  Introduction: This will guide you step-by-step procedure to export the Error report file from ZenduCam for NVS and Media error. Procedure: Login to ZenduMA. Click on the Admin tab. Click on Schedule report.  If there is no report created then click ...

• Media Error

  Procedure: Error Type Explanation Actions to be taken Write Error Data cannot be written due to SD corruption or reserve sectors full. Format SD Card Note: Please contact support before formatting the SD card, since the configuration will differ for ...

• Completely Removing Users Off of ZenduMaintenance

  This article explains how to completely remove users off of Zendu Maintenance. We would not be able to remove these records completely if the system throws an error message. If the user ever logged into the application before - and therefore they ...

• ZenduMaintenance - Edit Notification template

  This article will demonstrate how to edit a notification template. Steps You can always modify the Notification template to your liking Log in to ZenduMaintenance Go to Settings Select 'Notification Template' Select the Category from that list for ...