ZenduiT - Customer Service Level Agreement (SLA)
Service Level Agreement (SLA) Guide for ZenduIT Support
ZenduIT is committed to providing timely and efficient support to ensure smooth operations for our customers. ZenduiT promises to uphold for its customers to provide excellent support and maintain high customer loyalty. Below is an overview of the priority levels and the corresponding response and resolution times for different types of support requests.
Contacting Support:
- Hours of Operation: 24/5 Monday - Friday EST.
- Support Channels: Telephone, Email, Webchat, and Support Portal.
- Contact Information:
- Phone: +1 (855) 936-3848
- Email: support@zenduit.com
- Support Portal: https://support.zenduit.com
- Chat: Chat With Us
Acknowledge Customer Inquiries:
- Support will respond to all tickets within 4 business ours of receipt and before end of business day (within Availability, whatever is shorter). Response will include either acknowledgement or a resolution to ticket.
- Support will respond to all tickets within 4 business ours of receipt and before end of business day (within Availability, whatever is shorter). Response will include either acknowledgement or a resolution to ticket.
Manage Priority Levels and Response Times:
- Critical issues: Immediate phone response, resolution within 4 business hours.
- High issues: Call/email response, resolution within 18 business hours.
- Medium issues: Correspond via the most appropriate channel, resolution within 2-3 business days.
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