To ensure seamless tracking and accurate vehicle assignments within the ZenduONE app, follow these steps. If issues persist, further troubleshooting may be required.
Steps
- Verify location status in ZenduONE app: Ensure the vehicle’s location services are enabled within the ZenduONE app. Location tracking must be active for accurate monitoring and visibility.
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- Confirm driver assignment to vehicle: Double-check that each driver is correctly assigned to their respective vehicle within the system. Incorrect assignments can cause discrepancies in tracking and reporting.
- Check for road connectivity issues: Verify that the driver has a valid road connection to all assigned stops. Gaps in connectivity can lead to tracking errors or missed assignments.
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- Check for road connectivity issues: Verify that the driver has a valid road connection to all assigned stops. Gaps in connectivity can lead to tracking errors or missed assignments.
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- Provide screenshots or screen recordings for troubleshooting: If the issue persists after completing the above steps, request screen recordings or screenshots from the driver’s mobile device. These visuals can assist in further diagnosing the issue for prompt resolution.