Types of media errors

Types of media errors

This article illustrates the types of media errors a smartwitness device can report.

  • Error Types:
    • Media Error: Protected
      • Write-protect switch on
      • NOTE: some SD card errors may display as “Protected”, but is actually a result of pseudo bad blocks detected on SD. This is rare, as seemingly traceable back to a specific SD card batch from March 2019. MediaFormat has recovered these errors in the cases we’ve had so far.
    • Media Error: Write Error
      • Data cannot be written due to SD corruption or reserve sectors full.
    • Media Error: Full
      • SD card is full and overwrites setting is off (all SmartWitness devices have overwritten mode ON by default, this error should not be seen)
    • Media Error: No SD
      • SD card is not inserted into the device
    • Media Error: Door Open
      • CP4 units only. This indicates that the SD card door latch is not closed.
    • Media Error: No Media Errors
      • Acknowledgment that MediaFormat request was successful
      • NOTE: if you continue to see the Write Errors Media Error type shortly AFTER you've received the "No Media Errors" acknowledgment message, this is an indication of SD card degradation and the SD card should be replaced.

    • Related Articles

    • How to export manual NVS and Media error report from ZenduCam.

      Introduction: This will guide you step-by-step procedure to export the Error report file from ZenduCam for NVS and Media error. Procedure: Login to ZenduMA. Click on the Admin tab. Click on Schedule report.  If there is no report created then click ...
    • Media Error

      Procedure: Error Type Explanation Actions to be taken Write Error Data cannot be written due to SD corruption or reserve sectors full. Format SD Card Note: Please contact support before formatting the SD card, since the configuration will differ for ...
    • Add Maintenance Types

      Overview It may be beneficial to add extra maintenance types to further differentiate the different maintenance tasks that can be performed at your organisation. These can assist in generating reports in greater detail. Additional examples of ...
    • Close SD door

      Procedure: Please see the below image and ensure that the SD door locking switch is closed.
    • Setting up reports on ZenduCAM

      This article explains how to set up reports on ZenduCAM, as well as the type of reports available. Steps To set up reports on ZenduCAM       1. Login to "ZenduCAM"       2. Click on "Admin"       3. Select "Scheduled reports" on the left-hand side   ...