Submitting a Return Request Using the GoZen Return Form

Overview

The GoZen Return Form allows you to easily submit a return request for any products that may need to be exchanged, repaired, or refunded. Follow the instructions below to complete the form and submit your return request.

Step-by-Step Guide to Submitting a Return

1. Access the GoZen Return Form

The GoZen Return Form can be accessed here.

2. Fill in the Contact Details

In the Contact Details section, provide the following information:

• Company Name: Enter your company’s official name.
• Contact Person: Fill in the first and last name of the person submitting the return request.
• Email Address: Provide a valid email address where we can send updates regarding your return request.
• Phone Number: Include a valid phone number with the correct country code for further communication.
• Preferred Contact Method: Select your preferred method of communication (e.g., phone, email).

3. Provide Return Details

In the Return Details section, complete the following fields:

• Product Type: Select the type of product you are returning from the drop-down menu.
• Model Number: Provide the model number of the product.
• Serial Number: Enter the product’s serial number (this is required).
• Reason for Return: Select the appropriate reason for returning the product (e.g., damaged, not functioning, incorrect item, etc.).
• Associated Ticket Number (If Applicable): If your return is related to an open support ticket, enter the associated ticket number.
• Description of Issue (If Applicable): Provide a brief description of the problem, especially if the return is due to a defect or issue with the product.
• Condition: Indicate the current condition of the product (e.g., new, used, damaged).
• Original Packaging?: Specify whether the product is still in its original packaging (Yes/No).
• Desired Resolution: Select your preferred resolution (e.g., exchange, refund, repair).
• Attach Media: Upload any relevant images or documents that may assist in the processing of your return request (e.g., pictures of the damage, receipts, etc.).

4. Submit the Form

Once all fields are completed, click Submit at the bottom of the form. You will receive a confirmation email that contains a summary of your submission.

What Happens Next?

• Acknowledgement: After submitting the form, you will receive an acknowledgement email with the details of your return request.
• Processing: Our team will review your request and contact you with further instructions or requests for additional information.
• Resolution: Depending on your desired resolution, you will receive further updates on the status of your return (troubleshoot, RMA, etc.).

FAQs

1. How long does it take to process a return?

Return processing times may vary depending on the reason for return and the desired resolution. Our team will provide an estimated timeline after reviewing your request.

2. Can I cancel or modify my return request?

If you need to modify or cancel your return request, please contact our support team as soon as possible. Be sure to reference your return request number.

3. Do I need the original packaging to process a return?

While it is preferred to return the product in its original packaging, we can still process your request if the packaging is no longer available. Make sure to select the appropriate option under Original Packaging in the form.

4. How do I track the status of my return?

You will receive email updates about the status of your return. You can also contact our support team with your return request number for further information.