Overview:

ZenduIT provides a 24-hour, 5-days-a-week service desk, from Monday to Friday, ensuring continuous support for your installation needs. For after-hours support, we have provided a clear set of guidelines to help installers proceed efficiently.

Service Desk Availability

• Service Hours: 24 hours a day.
• Days: Monday to Friday.

After-Hours Installer Support Process

For support during after-hours, please follow these steps:

1. Refer to the Install Guides:

   • Access the ZenduIT Hardware Install Guides for step-by-step installation instructions to ensure that installs are done as per the guidelines and common issues are eliminated that might be caused due to incorrect installation.
   • Based on the products, the installation guides can be accessed below
   • Cameras
     
   • Geotab
     
   • Asset Trackers

2. Validate Installations Using MyInstallHub:

   • Utilize MyInstallHub to validate your installations and ensure they meet ZenduIT's standards.
   • Refer to this article to validate installs.

3. Refer to the Troubleshooting Help:

   • If you encounter issues during installation, refer to the ZenduIT troubleshooting guide in the Help Center.

4. Contact Installer Support:

   • If you have followed all the guidelines and still need assistance, please contact us via:
     
     • Phone: +1-855-936-3848 x 2 or +1-647-494-9003
     • Email: support@zenduit.com
       
     • Chat: Chat With Us