How ZenduONE Simplifies Maintenance Tasks for Technicians
Meet Gary, a technician overwhelmed with disorganized work orders. His day often involves hunting for vehicle details and dealing with incomplete task descriptions. One day, he received a work order for a brake repair but found out mid-job that an oil change was also overdue. Frustrated, Gary wished for a system that provided all the information he needed in one place.
That’s when ZenduONE became his go-to tool.
Challenges Technicians Face
- Disorganized workflows and incomplete information.
- Repeated visits due to unbundled tasks.
- Difficulty in tracking progress.
How ZenduONE Solves These Challenges
Step 1: Accessing Service Requests
- What It Does: Provides detailed descriptions of reported issues.
- How to Do It in ZenduONE:
- Log into the dashboard.
- Navigate to the Service Requests section.
- Click on a request to view details.
- Example Scenario: Gary sees a detailed request for a brake repair.
Step 2: Handling Repair Orders
- What It Does: Tracks all repair tasks and logs actions, parts, and costs.
- How to Do It in ZenduONE:
- Go to the Repair Orders section.
- Open an assigned order, review task, and log updates.
- Mark as Completed when done.
- Go to the Repair Orders section.
- Example Scenario: Gary replaces brake pads and logs the time spent in the repair order.
Step 3: Tracking Bundled Repairs
- What It Does: Combines multiple service requests into one repair order for efficiency.
- How to Do It in ZenduONE:
- Review all tasks within a bundled repair order.
- Complete and update each task in the order.
- Example Scenario: Gary handles both a brake repair and oil change in one visit.
Benefits of Using ZenduONE
- Organized Workflows: Clear tasks and priorities.
- Reduced Repetition: Bundled repairs save time.
- Accurate Records: Track and log every repair action.
With ZenduONE, Gary’s day became far more efficient. Every task is clearly outlined, details are centralized, and there’s no more guesswork. Gary can now focus on getting vehicles back on the road faster.
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