SD Card on ZenduCAM

How to Format the SD Card on ZenduCAM Using the ZenduIoT Platform ?

Info
Info: This article provides a step-by-step guide on how to format the SD card in your ZenduCAM device using the ZenduIoT platform. The ability to format the SD card over the air is particularly useful in situations where the device is not recording properly despite having correct settings.

Introduction

In this guide, we will walk you through the process of formatting the SD card in your ZenduCAM device remotely using the ZenduIoT platform. This function is helpful when the device is not recording as expected, and you want to reset the SD card without needing to physically access the device.

Prerequisites

  • Ensure that your ZenduCAM device is online and connected to the ZenduIoT platform.
  • The device must have an SD card installed.

Steps to Format the SD Card

Accessing the Asset Page

  1. Navigate to the Asset Page: Log in to your ZenduIoT platform and go to the Asset page. Find the device that you want to format the SD card for, ensuring that it is online.


Formatting the SD Card

  1. Open Device Settings: Click on the settings icon next to your selected device and look for the 'Format' option.


  2. Select SD Card to Format: You will see options to format either the first or second SD card. Choose the SD card you want to format.


  3. Send the Format Command: Once you select the appropriate SD card, send the format command. If an SD card is present, the command will execute successfully. If the SD card is absent, the command will fail, as indicated in the platform.




Troubleshooting

  • Command Failure: If the format command fails, verify that the SD card is properly installed and that the device is online.
  • No Recording Issues: If the device settings are correct but the device is still not recording, formatting the SD card via the ZenduIoT platform might resolve the issue.

Conclusion

By following these steps, you have successfully formatted the SD card in your ZenduCAM device using the ZenduIoT platform. This remote capability allows you to manage device issues efficiently without needing to ask the client to perform the formatting manually.

Notes
Note: If you encounter any issues or have further questions, please contact our support team for assistance at servicedesk@gofleet.com or add a ticket from help section.


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