Getting an error 'Geotab Authentication Failed' while accessing Zenduit apps from Mygeotab

Getting an error 'Geotab Authentication Failed' while accessing Zenduit apps from Mygeotab

This article explains how to fix error 'Geotab authentication failed while accessing Zenduit apps from Mygeotab 

Issue: User gets an error while trying to access Zenduit apps like ZenduMaps, ZenduTimecard etc. 

These issues are related to a connection error between the Zenduit Addin and the Geotab database.
The reason behind this error is because of incorrect login credentials, modified password or a locked service account.

Below images shows types of errors shows u because of incorrect login credentials, modified passwords or locked service account: 

  1. Geotab Authentication Failed 
      
  1. Geotab Incorrect login credentials 
      
  1. HTTP Error 200 Parser Error
      

Steps to resolve this issue: 

  1. Login to Mygeotab database that has the issue (Please don't use service account login credentials to login) 
  2. Go to Administration > Then Users
  3. Check for the service account > Click on it
  4. If unlock button is available > Click on Unlock to unlock the account
  5. Login to the same database from ZenduOne admin to check if you can access this Mygeotab database
  6. If you are able to login to Mygeotab from ZenduOne try to access the Zenduit add-ins
  7. Once you are successfully able to access the Zenduit add-ins > Change the password for service account
  8. Update the password for the service account for the Mygeotab database on Zenduone 
  9. Once password is updated on Zenduone > Try to login again to Mygeotab from Zenduone
  10. The issue is resolved if you are able to login successfully 

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