Driver's App FAQs
General
1. What is the ZenduONE Driver’s App?
The ZenduONE Driver’s App is a smart mobile application designed to enhance fleet operations by providing real-time driver monitoring, safety coaching, and rule-based incident detection, integrated with video and telematics systems.
2. Who should use the ZenduONE Driver’s App?
The app is intended for professional drivers and fleet managers who want to improve driver safety, monitor vehicle performance, and streamline fleet management. It can also be used by dispatchers to manage work, assign drivers' jobs and monitor as well as track the updates on jobs using ZenduONE Web portal on the Work module.
3. On which platforms is the app available?
The app is available for download on both Android and iOS devices through the Google Play Store and Apple App Store.
Account & Setup
4. How do I register or log in to the ZenduONE Driver’s App?
You need to be registered by your fleet manager or company administrator. Once registered, you can log in using the credentials provided. Contact support at servicedesk@zenduit.com for further help.
5. What equipment or systems does the app integrate with?
The app integrates with dash cams, telematics devices, and other fleet management hardware supported by ZenduIT.
Features & Usage
6. What key features does the ZenduONE Driver’s App offer?
- Escalated Video
- For Review
- Coached
- Forms
- Tasks
- Submissions
- Driver Scores
- Driver Ranking
- Rules & Exceptions
- Historical Trends of Safety Scores
- Automated Driver Coaching
- Clock-in / clock-out
7. How does the app help improve driver safety?
The app provides alerts on risky driving behaviors and allows fleet managers to coach drivers through interactive workflows, promoting safer driving habits.
8. Can I view video footage through the app?
Yes, drivers and fleet managers can access recorded video footage and live streams from ZenduCAM devices directly within the app.
9. How are exceptions delivered to drivers?
Alerts for exceptions are sent in real-time to drivers / fleet managers on the app depending on access-levels.
Fleet Management
10. How does the app support fleet managers?
Fleet managers can monitor driver behavior, vehicle location, and event data remotely, enabling proactive coaching and operational decisions.
11. Can the app be customized for different fleet sizes?
Yes, ZenduONE offers a modular platform allowing fleets to select only the features they need, making it scalable and cost-effective.
Technical & Support
12. What should I do if the app crashes or freezes?
Try restarting the app or your device. Ensure you have the latest app version installed. If issues persist, contact ZenduIT support at servicedesk@zenduit.com.
13. How do I update the ZenduONE Driver’s App?
Updates are available via the Google Play Store or Apple App Store. Enable automatic updates for the best experience.
14. Who do I contact for technical support?
Contact your fleet administrator or reach out directly to ZenduIT support via their official website or support channels.
Security & Privacy
15. How is my data protected?
ZenduONE uses secure data encryption and complies with industry standards to protect driver and fleet data privacy.
16. Can I use the app on multiple devices?
Although it can be opened on multiple; but for security and data integrity, it is recommended to use the app on a single registered device.
Payments & Earnings
17. Does the ZenduONE Driver’s App handle payments or earnings?
No, the app focuses on fleet management, driver safety, and telematics. Payment processing is managed separately by your company or fleet operator.
If you need more detailed information or assistance, please visit the official ZenduIT website.
Related Articles
Driver Identification FOB Keys on ZenduOne
Overview The Driver Identification FOB Key feature allows fleet managers to assign unique key identifiers to drivers. With Bluetooth Low Energy (BLE) FOB keys, driver identification is both secure and simple, ensuring that only authorized drivers ...DDC-200 Driver Distraction Camera Detect & Record Driver Fatigue and Distraction Events
This article explains how to Prevent Accidents with Driver Distraction & Fatigue Monitoring The DDC-200 is the world’s most advanced fatigue detection and driver distraction alert camera. The detection is focused on harmful face, eyes, mouth, and ...ZenBUS FAQs
What is ZenduBUS and how does it enhance transportation management? ZenduBUS is a comprehensive software platform that leverages telematics and IoT technology to optimize the operations of school bus and shuttle fleets. It improves resource ...Driver facing Camera Issues - ZenduCam
Blurry camera/camera not showing on Trax Check for a secure connection between the main camera (KP1S or CP1) and the driver-facing camera. If there is no second camera that is detected, a solid red light will illuminate (review light status flow ...zIoT Driver Scorecard Calculation & Safety Application
Scorecard & Safety Application Scorecard Scoring & Calculations: The scorecard application is setup to score and compare drivers amongest themselves as follows: When events, assigned to driver, trigger, and they are not dismissed. The weight assigned ...