ZenduCAM CP2/CP4 Troubleshooting Instructions

ZenduCAM CP2/CP4 Troubleshooting Instructions





Devices
Zenducam SW Troubleshooting
Information to Collect 
Record the information of any hardware that is currently in use:

DRID/SERIAL # of the Camera device.
Vehicle # in which the Camera is installed
SIM card #


Indicators
Once the ignition is turned on, the following are common light sequences indicating an issue:

No power to the unit
DVR box beeping
No lights 
Red only
Blinking Red only
Red( solid or blinking) and Blue only (most common)
Red( solid or blinking)  and Green(( solid or blinking)  only
Blue and Blinking green

 
Level 1 Troubleshooting

(Routine Connectivity & Install Check)
Secondary camera not working.

Indicators- Blue, Green, Red- Solid

Check if the connections are secured and all the cameras are connected to the appropriate channel. In addition, refer to the table below. A and C refer to the camera model that ends with SVXXXX-A and  SVXXXX-C.



Followed by that, Check if the issue is with the camera issue or cable
1. Check if the cable connected to the driver-facing camera is loose or is there any pinched cable
2.Disconnect all secondary devices from the CP4 unit
3. Connect each camera one by one on CH1
If all secondary cameras are working on CH1 the issue is most likely in the Camera input cable.
Furthermore, test with a spare Camera input cable? (not mandatory only if you have spare input cable)
 

Main DVR unit issue
>Check light status.
Follow below troubleshooting steps to see if the unit is powering up.
>Turn off the ignition.
>Remove the SD card and re-insert it back
>Remove the SIM card and re-insert it back.
** Make sure the ignition is completely turned off before removing and inserting the SD card and SIM card.
SD card issue:
  SD card not reading/Format error/ Unable to format/
 Write protected - Check the yellow switch on the sd card is pushed next to a locked picture. If everything is checked, the SD card is no good, a replacement is needed.


Note: Regardless of hardware issues, always make sure the user has checked each and every connection — including harnesses and/or the IOX, if applicable. The vast majority of issues result from insecure connections.


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