ADAS Camera Connectivity Troubleshooting Guide.

ZenCAM Connectivity Troubleshooting Guide

Introduction:

Connectivity Issue: Through this segment, we can check if the device is connecting to the network and showing the live view on the portal or not.

Step by Step Procedure:

Alert
To check for connectivity issues you need to download the Veyes App which is available on both IOS & Google Play.

  1.     Check if the device is powered on.

  2. Do you see a red globe on the LED light?

  3. Check if SIM is inserted.

  4. If SIM is not present, then insert the SIM and Repower the camera.

  5. Wait for Green Power and Green WIFI for ADAS/LITE or red for ADP?



  6. Connect to Wi-Fi. (Ensure connected to camera 003F or 00D2 or 00710).


  7. Launch Veyes application.

  8. See you are connected to the camera.

  9. Enter the username and password
  10. For the credential access  you would need to contact support@zenduit.com +1 (855) 936-3848 x 2

  1. Click on the Preferences option.

  2. Click on Basic.

  3. Click on Network.







  4. 14. Click on Server Setup.( Make sure server settings match with below image)



  5. Click on Communication.

  6. Check for the APN Name.

  1. For Flolive SIM: gigsky-02

  2. For 1NCE SIM: iot.1nce.net

    1. If you have the following SIM, then no need to enter the APN Name.

  1. AT&T.

  2. Verizon.

  3. T-Mobile.

  4. Sprint.

  1. If you have any other SIM then please check with your SIM provider for the APN Name.

  1. Check for the Certification option selected as None.

  2. Check for the Carrier option.

  1. None: If you are entering the APN name in the APN field (In step 15).

  2. Else select the correct Carrier as mentioned in Step 15(c).



  1. Click on Save.

  2. Now Power off the camera.

  3. Wait for all the lights to go off and then power on the camera.

  4. After powering on the camera, wait for 60 seconds and it should be able to connect to the SIM network. In case you still see red globe icon on the camera, continue with the following steps.

  5. Redo the troubleshooting from Step 6 to Step 18.

  6. Now click on General.


  1. Click on the Device module.

  2. Check for the Network Type.

  1. If you are getting unknown, then there is some issue with APN or SIM.

  1. Check for signal strength.

  2. Click on Basic Info.

  3. Check for Connected Status.

Please refer to the below video also to check for all the steps.



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